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All paid subscriptions are covered by a 14-day money-back guarantee. After the 14-day window, no refunds are issued, but you can cancel any time and keep access until the end of your billing period. Full details on our Refund Policy page.

Go to Account → Billing and click Manage subscription. You will be taken to our customer portal where you can cancel auto-renewal in one click. You keep access until the end of your current paid period.

All major cards (Visa, Mastercard, American Express) and PayPal. Payments are processed by Paddle, our Merchant of Record, who collects applicable taxes (UK VAT, EU VAT, US sales tax) on our behalf.

Basic is free with the core toolkit and up to 10 properties. Pro (£40/month) includes 50 AI credits and unlimited saved properties; Max (£90/month) includes 200. Team (£200–£500/month) is seat-banded from 5 to 20 seats, and each seat gets 200 AI credits per month. Enterprise is a negotiated annual contract. Shared workspaces, role-based access and SSO/SAML are on the roadmap rather than available today — see our pricing page for what each plan includes now.

AI credits power the highest-cost features. A draft costs 5 credits, refining one costs 2, and unlocking the AI Refurb Estimate & Schedule of Works for a property is a one-off 15 credits. Core features — bringing in properties with AI agents, comparables, deal analysis — are free for all tiers within fair-use limits. Pro includes 50 credits/month, Max includes 200, and Team includes 200 per seat. Need more? Top up with a credit pack from £5.

Yes. Annual saves 20% versus paying monthly. Switch any time from the customer portal — changes are prorated immediately for upgrades or take effect at the end of your current period for downgrades.